Stakeholder response is the key to the Company's sustainable development and success. We emphasize stakeholder communication and use a variety of channels to deliver and disclose accurate, objective, and real-time information, and collect feedback and opinions from stakeholders to help the Company review and plan short-, medium-, and long-term strategies to create new business opportunities for sustainable operations. The results of stakeholder identification include investors, customers, employees, suppliers, government agencies, and community/ local organizations. The Company has a spokesperson, a proxy spokesperson, and provides a message and e-mail address on the Company's website to establish a communication channel with stakeholders, and the communication channels are listed below:Stakeholder Communication Channels
Stakeholder
Issues of Concern
Communication Channels and Response Methods
Communication Frequency
Investors
Operational Performance
The annual shareholders' meeting and the annual shareholders' report.
Publish quarterly financial reports1 time per year
4 times per year
Market Position
Investor Conferences
At least 2 times per year
Anti-Corruption
Speech system replies or email inquiries
Occasional
Risk Management
Company's official website
Occasional
Product Quality and Technology R&D
Stakeholder contact mailbox
Permanent
Investor Relations Contact：mic@micb2b.com
Customers
Product Quality and Technology R&D
Customer Health and SafetyCustomer Service Line / Company's Official Website
Email, meetings and audits Occasional
Compliance with Laws (Social, Economic, Env)
Customer Privacy
GHG EmissionsCustomer Satisfaction Survey
Customer Complaint Handling Procedures
Self-assessment questionnaire (SAQ) and on-site audits Occasional
Customer Relations Contact：mic@micb2b.com
Employees
Labor-management/ Employee-employer Relations
Occupational Health and SafetyInternal Announcement
Employee e-newsletter Occasional / Quarterly
Employee Diversity and Equal Opportunity
Training and EducationEmployee Representative Tea Party
Employee Opinion Survey Quarterly / Occasional
Freedom of Association / Human Rights / Grievance Mechanisms
Non-Discrimination / Suggestions for ImprovementEmployee Communication Mailbox
Employee Welfare Committee Meeting
Labor-Management Meeting / Performance Evaluation Occasional / Quarterly
2 times per year
Employee Communication Contact：mhcommunication@micb2b.com
Suppliers
Supplier Environmental/Social/Human Rights Assessment
Procurement PracticesNew Supplier Audit
Supplier Audit and InterviewOccasional
Material Quality Management
QBR or Quality Meeting
At least 4 times per year
Raw Material Management
Compliance with RBA Code of ConductSupplier Electronic Signage
Stakeholder Contact Mailbox
Self-Assessment Questionnaire (SAQ) and On-site Audit Occasional / Permanent
Supplier Relations Contact：mic@micb2b.com
Government Agencies
Corporate Governance and Operational Performance
Ethical Corporate Management and Legal Compliance
Investor Protection / Climate ChangeMarket Observation Post System by competent authorities
Regularly report relevant information as required
On-site inspections / Official Letter Occasional
Public Relations Contact：mic@micb2b.com
Community/ Local organizations
Environmental Issues (Sewage, Waste, Air Pollution)
Social Welfare / Community ServicesCompany's official website
Park Management Center Regular Meeting
Stakeholder Contact Mailbox Occasional / 1 time per year / Permanent
Public Relations Contact：mic@micb2b.com